Responsible gambling at Alpino Casino

Gambling is entertainment. For most people it stays that way. For some, over time, it doesn't — and the shift isn't always obvious from the inside. This page covers the tools available on the platform to help players stay in control, the signs that something may have changed, and where to find professional support if needed.

Alpino Casino provides these tools because they are legally required and because player welfare is a genuine operational priority. Using them is not unusual. Setting a deposit limit or taking a break is a normal part of managing any recreational activity with a financial component.

Player control tools

All tools listed below are accessible from the Responsible Gambling section of your account area. They are self-service — no support contact required to activate any of them.

Deposit limits

Set a maximum deposit amount per day, week, or month. Once set, the limit takes effect immediately and cannot be exceeded until it is changed. Reducing a limit is instant. Raising one requires a mandatory 24-hour waiting period before the increase takes effect — a deliberate friction point designed to prevent impulsive upward adjustments.

Loss limits

Cap the amount of real money you can lose over a defined period. The same rules apply as deposit limits: reductions are immediate, increases are subject to the 24-hour delay.

Session time limits

Set a maximum duration for a single gambling session. When the limit is reached, the platform will prompt you to stop and log you out. Useful for players who lose track of time in extended sessions — a common pattern, not an unusual one.

Reality checks

Periodic on-screen reminders showing how long you've been playing and your net result for the session. They interrupt the flow intentionally. The purpose is to make information visible that is otherwise easy to ignore.

Cooling-off period

Temporary suspension of the account from one day to six weeks. The account is inaccessible during this period — login is blocked. The cooling-off ends automatically at the chosen date. If you need a longer break, self-exclusion is the appropriate tool.

Self-exclusion

Account closure for a defined period from six months, up to a permanent ban. Self-exclusion is irreversible within the chosen timeframe. Reactivation before the period ends is not possible — not through support, not through the account area. If you're uncertain whether you need a break or need to stop entirely, choose the longer option.

Players who self-exclude from Alpino Casino are encouraged to also register with AUTOESCLUSIONE ADM — Italy's national self-exclusion registry — which blocks access across all ADM-licensed operators simultaneously. This closes routes around a single-site exclusion.

Recognising problematic gambling behaviour

Problem gambling rarely announces itself. It tends to develop gradually — a shift in how gambling feels and what role it plays in daily life. The following patterns are worth paying attention to:

• Spending more than intended, regularly
• Chasing losses — continuing to play to recover money already lost
• Gambling affecting sleep, relationships, or work performance
• Borrowing money to gamble or to cover gambling losses
• Lying to others about how much time or money is spent gambling
• Feeling restless or irritable when not gambling
• Gambling as a way of dealing with stress, anxiety, or low mood
• Unsuccessful attempts to reduce or stop

Recognising these patterns is not a failure. It's the necessary first step toward doing something about them.

Protection of minors

Access to Alpino Casino is restricted to adults. Players must be 18 or over to create an account and play. Age verification is carried out as part of the KYC process. Accounts where the verification indicates underage use are closed immediately.

If you share a device with minors, consider installing parental control software to prevent access to gambling sites. Widely used options in Italy include Norton Family, Qustodio, and the parental control built into iOS and Android. These operate at the device level and are independent of any single platform.

External support and resources

Professional support services for gambling-related issues are available in Italy. All services listed below are independent of Alpino Casino.

If you want to talk to someone at Alpino Casino directly about restricting your account or discussing your options, live chat support is available 24/7 and can apply any tool on your behalf immediately.